Stake Help Centre: Get the best Stake Casino support

Have you ever felt a twinge of uncertainty while browsing Stake Casino? Perhaps you're new to online gambling or have encountered a feature you don't understand. Whatever the reason, our casino help centre section is here to be your guiding light.

This comprehensive resource answers all your questions and equips you with a smooth and enjoyable casino experience. So, before you place your first bet, or if you're looking to brush up on your casino knowledge, dive into the casino section of our Help Center. Let's navigate the exciting world of Stake Casino gaming together.

What is Stake Casino?

Stake Casino is the leading online crypto casino operator in Korea. Medium Rare NV operates Stake, which has become the top choice for many players due to its many strengths. These include a fantastic, friendly user interface and, of course, the crypto integration in this premier casino site. 

Unlike other online casinos that use fiat currencies, Stake focuses primarily on cryptocurrencies. They offer deposits, wagers, and withdrawals using a wide range of popular cryptocurrencies, such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and more.

Besides that, Stake Casino boasts various games, such as:

• Slots: From classic slots to feature-rich video slots with progressive jackpots, Stake offers a diverse selection for slot enthusiasts.
• Table Games: Blackjack, roulette, baccarat, and various poker variations are available, catering to fans of traditional casino table games.
• Live Casino: Experience the thrill of real casino action with live dealer games like blackjack, roulette, and game shows streamed directly to your device.
• Sports Betting: Stake goes beyond the casino floor, offering a comprehensive sports betting platform to wager on global sporting events. They even cover esports and virtual sports.

Can I bet on casino games at Stake in South Korea?

Stake Casino is a legal online casino platform you can use anywhere, even in an overseas country like South Korea. This is because Stake is a licensed platform that can operate based on its Curaçaoan license. We aim to give the player an optimal experience, which will continue with the rise of online games and sports betting.

How can I safely bet on Stake Casino games?

Stake Casino implements various security features to protect you and your details, such as: 

• Encryption: Stake Casino utilises industry-standard encryption technology, SSL (Secure Sockets Layer). This encrypts data transmission between your device and the casino's servers, safeguarding sensitive information like passwords and financial details.
• Provably Fair Games: Stake Casino offers provably fair games, particularly for their original Stake originals. This means the casino provides cryptographic proofs that ensure the game outcomes are random and haven't been tampered with.

While Stake Casino offers an exciting platform for crypto casino games, safe and responsible gambling is crucial. Here are some tips you can implement whenever you are gambling at Stake:

• Use strong passwords for your Stake account: When creating an account, you should always have a more robust password, including special characters, numbers, and capital letters. This will prevent people from accessing your account.

• Enable two-factor authentication (2FA): At Stake, you can activate 2FA directly to your phone. You should have this added layer of security, as you are the only one who can access it. 

• Try out Stake Casino VPN. While most people use VPNs to bypass geo-location requirements, they could also be a security measure as they can encrypt their internet connection.

What cryptocurrencies can I use at Stake Casino?

Stake is an online cryptocurrency casino that offers various digital currencies for deposits, wagers, and withdrawals. Here's a breakdown:

What are the feature support services offered?

Stake Casino offers a well-rounded support system with a mix of self-service options and direct contact methods, such as:

Help centre 

At Stake, you can always rely on the help centre to have the answer to your query. This help centre is a superb addition to the platform because you won’t have to worry about finding the answers to the most common inquiries. 

Some specific parts of the help centre could answer your particular question. You can find various sections, such as:

• Wallet for payment methods
• Account for account settings, security and recovery
• Casino for the platform’s features
• Sportsbook for Stake’s bookmaker features
• Bonuses and promotions for rewards
• VIP program for the exclusive club queries
• FAQ for answers to the most common questions.

Live chat

Click the headset-themed button on the lower-right corner of the platform to use the live chat feature. It is your primary way of talking to the Stake team support. You can ask them anything, from casino features to bonuses and rewards. 

Email support

Apart from the conversations you can have in the live chat, you can also email the Stake team. This is more viable when you want to give more detailed explanations about your issue, and they can also answer in detail about what you can do to fix it. However, expect the answer to take longer than you get in the live chat, which is almost instant. 

FAQs

The FAQ section is brimming with answers to the most frequently asked questions by players on the site. It's a quick and easy way to get the needed information without wading through lengthy guides or waiting for customer support.

Our FAQ section covers essential topics like account creation, deposit and withdrawal methods, game basics, and responsible gambling practices. It equips you with the knowledge you need to navigate Stake Casino confidently.

How can I use Stake Casino’s live chat support?

Whenever you need instant help with your Stake Casino gameplay, it is best to open the live chat, as they are ready to help you with your pending issue. You can also use the support email if you want, but live support should be the second option you check out after looking at the FAQs.

Here is a step-by-step guide about how to use the Stake live chat: 

1. You must have your casino account logged.
2. You can find the small icon in the lower-right corner of every site page. Click that headphones icon to open live chat support. 
3. Go to the ‘Messages’ section of the live chat.

You are now in a conversation with people from the Stake team. Type in your message or inquiry, but you can also input some images and screenshots needed when you click the attachment icon on the right-hand side of your message window. Wait for the answers to make you enjoy the cryptocurrency casino experience more.

How do I find my Stake Casino bet ID?

When asking for help using email or live chat, the agent will ask for your Stake account ID to assist you regarding your bet issues. To find your Stake Casino betting ID, you must:

1. Click the account button at the top-right corner, which is a silhouette of a person. 
2. You will see a drop-down menu, and you should click the ‘My Bets’ button. 
3. Click either the ‘Casino’ or ‘Sports’ button, depending on your chosen form of gambling you just enjoyed. 
4. After completing that, you can view your last 1000 bets, with ten bets displayed per page.

Once you locate the bet casino ID you're interested in, click on it to open it. In the middle top of the open bet, you'll see your bet ID and a copy button next to it. The fastest way to copy it is to click the button and paste it into the support.

Are there Stake Casino betting limits?

Stake offers a casino betting limit as part of our responsible gambling policy, so you don’t go overboard. Check the table below for your limit when wagering on our Stake Originals. 

We don’t have deposit limits, so you can add funds as high as you can afford. However, withdrawal limits are present. 

What happens if a bet is cancelled?

If your bet is marked as ‘Void,’ your bet amount is returned to your balance. In a multi-bet, if one part is voided, its odds are counted as 1x. The odds on the bet slip won't change, but the payout will be correct. Reasons for voiding a bet can vary, such as: 

• If a team fields their reserve or an underage team instead of their first team, we reserve the right to void betting.
• If the rules or format of a match differ from our accepted norm, we reserve the right to void betting.
• We reserve the right to void any betting if markets were offered when the outcome was already known.
• In cases where the venue for an event is changed, we reserve the right to void any betting.
• Bets are void on postponed, cancelled, or abandoned games. The game must be played on the originally scheduled date (if the game is rescheduled to a new date, then it is considered postponed) and considered final for bets to be action.
• We reserve the right to void betting if the market was opened with a missing or incorrect red card.
• We reserve the right to void betting if odds were offered with an incorrect match time (more than 5 minutes).
• We reserve the right to void betting if the team names or categories are displayed incorrectly.
• If markets remain open with an incorrect score, significantly impacting the prices, we reserve the right to void betting.
• If the market remains open when the following events have occurred: goals and penalties, we reserve the right to void betting.

Contact Stake support us on live support chat if you need further explanation specific to your case.

How can you register for an account?

Here’s how you can create a Stake Casino account:

Verify your account to get the whole Stake experience

With your account created at Stake, you should also look into verification. It is one of the ways to have the best experience of playing at Stake. 

To do this, you must check your welcome email. You will receive a message where you can click a link to verify the process. If you did not receive an email, you can visit the Settings page and resend the confirmation email to finish the process.

Another aspect that you should be aware of is some of the requirements you must present to Stake to get a fully verified account:

• Documents that have proof of address are recommended. Have at least one of these, and you can level up:
  • Utility bill (electricity, water, gas, or rent)
  • Bank or credit card statement 
  • Council tax, municipality bill, or government tax letter
  • Bank reference letter, which should include all your details 
  • Official letter from your employer or university
• Proof of identity 
  • International passport 
  • National ID (both sides are required)
  • A driver's license (both sides are required).

Frequently Asked Questions (FAQs)