Complete your KYC: Your guide to Stake account verification 

Stake Casino is an ideal online betting platform thanks to its user-first approach. However, to enjoy its top features, you must complete the account verification or know-your-customer (KYC) process. This step is the key to accessing all casino games, sports events, and transactions on the site.

It promotes safe and responsible gaming and is crucial to your online casino journey. With this measure, Stake provides a trustworthy site for its users. Learn more about securing your account through KYC here:

What is KYC certification? 

Many industries, including online casinos, have strict know-your-customer (KYC) checks. It’s a way to make sure people are who they say they are and to help prevent shady activities. They usually ask for personal info, like your name, address, and a valid ID. Then, they check that this info matches what you gave them before.

As a licenced gambling site, Stake Casino uses a similar approach. They store your data to follow Curaçao’s secure and fair gaming standards. Completing all four KYC checks enables safe deposits and withdrawals. Also, it protects you from hackers and financial threats when you bet real money.

How do I start the account verification process on Stake?

The Stake Casino account verification process is simple and quick. If you’re new, create an account, while existing users can go to the 'verify' section under profile settings. This page breaks down all KYC steps to guide you through the process. Once you're ready, you can safely explore the site's services and get the chance to win big.

Follow these steps to start your Stake account verification:

Open your account

Go to Stake Casino’s official website and click ‘Register’ or ‘Sign in’. For new players, provide your email and username. Note that the latter is shown throughout your gameplay and cannot be changed. 

Then, create a unique password. Use a mix of numbers, letters, and symbols for better security. You can also link your profile from external platforms like Facebook, Google, Line, or Twitch for quicker access. Tap the 'Continue’ button to proceed.

Verify your email

Once logged in, you must verify your email. Check your email for a welcome link from Stake Casino and click it right away. If you don’t see it after a few minutes, go to your account settings and click ‘Resend Email’. 

You can check if your email is verified in the same tab. Keep in mind that this verification is different from KYC checks. This step confirms that you own the email and that your account is authorised.

Start the KYC checks

Stake Casino’s KYC checks have four levels. After creating an account, complete at least two stages to access the site’s features. However, it’s best to finalise all levels to avoid future game and account restrictions. 

To get started, go to the ‘verify’ section in your account settings and follow the steps below:

These steps will verify and secure your account. It will then be ready for all Stake Casino's benefits.

Are there any documents needed to verify my account in Stake Casino?

The Stake account KYC verification is a structured process. All levels have specific requirements for verifying your details. Rest assured that all your info is protected, letting you enjoy secure and hassle-free gameplay.

Here are the documents you must submit at each level:

Level 1 KYC

At this stage, no documents are required beyond the details provided during signup. You only need to confirm the following:

• Full name: Your legal name must match the ID you submit later.
• Country: This ensures you’re in a region where online gambling is legal. Providing misinformation may lead to serious regulatory issues.
• Birthday: This verifies that you meet Stake Casino’s minimum age requirement of 18.
• Occupation: Provide your current job and role to confirm your source of income. This also shows you’re eligible for responsible gambling.

Review all the details before sending your casino account verification form. Once approved, explore the casino’s offerings and see if they satisfy your gambling needs. You can also try betting in demo mode to learn how the games work before using real money.

Level 2 KYC

This unlocks core features like deposits, withdrawals, and real-money bets. You must submit a government-issued ID valid for at least three months. Accepted IDs include:

• Driver’s licence: This is a common document for verification as it states your name, age, and address. Upload a clear copy of both the front and back for quick approval.
• Passport: Provide a high-quality photo of the biodata page. Ensure it's on a flat surface with ample lighting to avoid shadows or glare.
• National ID card: This is widely accepted as a valid ID. Like a driver’s license, copies of both sides are required for verification.

Ensure the files are clear, undamaged, and in PNG, JPG, or PDF format. Once approved, you can now deposit and withdraw funds.

Level 3 KYC

This level is optional, but it’s a good idea to do it to steer clear of any future account limits. You might also have to complete it if your account gets flagged for policy checks. For this part, send in a proof of address using one of the options below:

• Utility bill: This file covers essential services like electricity, water, or gas. It often shows your name and address, confirming your residency.
• Lease agreement: This legal document outlines the terms of your rental deal. It includes your name, the property address, and the lease duration.
• Bank or credit card report: A monthly statement from your bank or credit card company. It shows your name, address, and transaction history, which can be used to verify your address.
• Municipal bills: They’re issued by your local government and often include property taxes or other fees. 
• Official letters: If you choose this document, it must be issued by your employer, school, or government agency. Ensure they’re signed or stamped by an authorised official.
• Local tax: This refers to taxes set by your local state. It can include property taxes, sales taxes, or other fees.

Only records dated within the last six months are accepted. They should be in a clear photo or PDF file in standard Latin format. KYC requests using phone, internet, TV, or other purchase receipts are automatically rejected.

Level 4 KYC

This last step verifies where your funds come from. Stake Casino has the right to request this step for several reasons and ask for extra checking:

Upload clear photos or PDF scans of your documents. Ensure they are less than six months old for speedy approval. 

Some documents, like company sales records, must be signed by a licensed lawyer or accountant. Providing this data promptly helps you enjoy a hassle-free and smooth betting experience.

How long does it take to verify my account on Stake Casino? 

Stake Casino prioritises your interest. They carefully review all KYC requests to maintain a safe betting platform. Level 1's processing time is within a minute once your details are confirmed. However, levels 2 to 4 approvals may take up to one day, mainly during busy periods. 

Also, the submitted papers can impact the duration of the process. If your files are clear and accurate, KYC will be completed quickly. You’ll receive an email or account notice once your request is approved. 

To check your verification status, go to the ‘verify’ tab in your account settings. You can see whether your KYC is in progress, under review, or requires further action. For any questions, customer support is available 24/7 via live chat.

Why was my Stake Casino verification request rejected? 

It’s vital to know the possible reasons why Stake rejected your verification request. This helps you resubmit the files properly. 

Below are the common rejection issues and how you can avoid them:

Mismatched or incorrect details 

Stake Casino may reject your request due to mismatched or incorrect details. If your signup form doesn’t match what’s on your documents, the system may flag your request for deeper review. To avoid this setback, ensure all details are accurate and consistent.

Unclear or incomplete files 

The system can only confirm your identity if the uploaded file is clear. If the text is blurry, details are missing, or the photo is cut off, it’ll be seen as an invalid record. To make things easier, stick to the site’s KYC guidelines—upload HD pictures and make sure all corners are visible.

Expired ID and records 

For KYC level 2 and up, the required ID and records must follow Stake's standards. Double-check the expiry date before submitting to ensure they're valid. If needed, renew them right away to avoid delays.

Wrong file format

Uploading files in the wrong format can lead to errors. Stake Casino accepts common file types like JPG, PNG, and PDF. Stake Casino only accepts common file types like JPG, PNG, and PDF. 

Updating details without proof

You can update your files on the site for legal stuff, like when you change your name after getting married. Keep in mind that they might turn down your request if you don’t include the required documents.

If you're thinking about changing your details, reach out to the Stake Casino support team first. They'll help you with what official documents you need, like a marriage certificate. 

Multiple accounts 

Stake Casino doesn't allow multiple accounts from one person. The team regularly monitors the site for any illegal actions. Violating these rules can lead to KYC issues or suspension. Make sure to use only one account for a seamless casino experience.

Too many submission attempts

If you try to submit too many times, your request might be blocked. The site may ask you to wait before you can request KYC approval again. Review all files and details carefully before resubmitting to minimise back-and-forth delays.

Suspicious account activity

The site detects unusual account activity like sudden payment method changes or suspicious login locations. If your account shows any inconsistent behaviour, you must complete extra verification. Keep your account activity steady and clear to avoid rejections.

Late submission

Failing to submit requested documents can delay or reject your KYC request. If Stake Casino asks for extra files, ensure to provide them on time. Prompt responses will help streamline the process, letting you enjoy the games and bonuses right away.

High traffic

A higher volume of KYC requests may occur during hectic periods or promotional events. While it doesn’t lead to a rejection, it can delay Stake's approval. You can monitor your status in your account settings or contact customer support to speed up the process.

Technical issues 

Sometimes, technical issues with the platform can affect the KYC process. If you face problems submitting your files, try using a different device. You may also reach out to customer support for assistance. Resolving these issues upfront can help avoid delays in your future requests.

What should I do if I’m having problems with my verification process? 

If you're facing issues with your verification process, there are several ways to get the help you need. The Stake Casino support team is ready to assist you anytime. They ensure your verification process moves smoothly. 

Below are the available options:

• Live chat: Use the live chat feature on the site for immediate help. An AI support and a human agent are available 24/7 to provide efficient service.
• Email support: For more detailed or complex concerns, email [email protected]. Provide all relevant data regarding your issue. The support team will respond with the right guidelines to resolve the problem as soon as possible.
• Help centre: The help centre section on the site is a great resource for common KYC questions. You may find the solution to your problem without contacting support or leaving the site.

Verify your Stake Casino account and enjoy all the site’s features

Enjoy a secure and seamless gaming experience through the Stake account verification process. Completing all its levels unlocks access to features like real-money betting and special promotions. By following the guidelines and tips above, you can avoid account restrictions in the future. Verify your account today and start your safe, exciting betting journey.

Frequently Asked Questions (FAQ’s)