Stake account security: Guide to protect your funds and privacy
Protecting your online casino account is always a top priority, especially if it involves cash and sensitive personal information. That’s why platforms like Stake employ strong encryption licenses. On top of that, the casino also offers options to bolster account security for logins and withdrawals.
For a complete overview of Stake’s security and account management tools, explore this guide:
How to secure your Stake Casino account?
Stake Casino is one of the most renowned online gambling platforms worldwide, largely thanks to its strong marketing, impressive partnerships, and amazing bonus offerings. They managed to uphold this reputation with high-quality customer services and strong system security. As a member, you can rest assured that your account is secure.
If you wish to be safer, Stake Casino offers various means to bolster cybersecurity. Here are the tools you can use to protect your casino account:
- Two-Factor Authentication (2FA): This simple but effective system prevents unauthorised access to your account. It asks for a one-time password (OTP) using an app to authenticate that it’s you logging in. Therefore, it’s never enough for bad actors to have your login credentials via phishing scams or malware.
- Know your customer (KYC) Verification: This system asks for your name, address, occupation, and other sensitive information. Then, it will ask you to submit a valid ID, such as a driver’s licence or passport. Stake gives this information to payment providers like banks and credit/debit card companies to verify who makes deposits and withdrawals. This is how banks and card companies deny bad actors access to your money.
- Password reset: If you are suspicious that someone got your login credentials, then reset your password. It invalidates your old login information, deter hackers, and offers the opportunity to kick out all devices that are still logged in. This is one of the simplest Stake security features but it is the most powerful method of pushing away bad actors.
How do we enable two-factor authentication (2FA) on Stake?
Enabling Two-Factor Authentication (2FA) only takes a moment. To begin, you’ll need an authentication app, which is a third-party service that you can download on your phone. Google Authenticator is the best for this because it’s free and simple to use. Other authentication apps work, too, if you prefer a service provider other than Google.
If you have one and you are ready to begin, then follow these steps:
- Log in to your Stake Casino account.
- Go to your account settings.
- Click the profile icon (image of a person next to the search and notifications).
- Click ‘Settings’ from the menu it dropped down.
- Go to the ‘Security’ tab.
- If you’re using a mobile device, the tabs are in a drop-down menu.
- Scroll down to find ‘Two Factor’ to get the setup key.
From your authentication app, follow these instructions:
- Open and log into your authentication app.
- Click the ‘Add Account’ button, which is usually a big plus (+) sign.
- Choose either scan ‘QR Code’ or ‘Enter Setup Key’.
- If you’re using a separate device for the app and your Stake account, scan the QR code using your phone’s camera.
- If they’re both on the same device, choose ‘Enter Setup Key’, then copy and paste the code Stake Casino generated in Two Factor.
- After setup, the app will generate a verification code with a timer. When the time's up, it generates a new one and the old one becomes invalid. Remember this because you have a minute to use it.
Go back to your Stake Casino account security management page:
- Type your password and enter the Two Factor verification code.
- Click ‘Submit’ while the verification code is still active.
- You have successfully enabled 2FA for your Stake casino login security.
Once completed, 2FA will be successfully enabled for your Stake account. It should now always ask for an authentication code every time you try to log in. When it does, input the timed verification code from the authentication app. No one else can open your Stake account unless you give them this generated code, and you will be alerted to invalid logins from any device.
What security features does Stake Casino offer?
Stake Casino follows standard protocols for protecting your personal information, including Secure Sockets Layer (SSL) encryption and the optional 2FA. As a feature, SSL encryption prevents data leakage for every information sent between a browser and the website. Meanwhile, 2FA adds an extra layer of protection by blocking unwanted login from non-authorised devices.
On top of these features, Stake Casino and its agents swear to confidentiality. Any information you give for verification will never be disclosed to anyone else other than you and your trusted payment provider. User privacy will remain honoured at all times to protect your personal information from misuse, loss, and unauthorised access.
Stake Casino can only guarantee your privacy within the limitations of the platform and SSL technology. Secrecy of your username and login credentials is your responsibility. You can protect them by following basic cybersecurity measures like:
- Log out of your account when not in use.
- Never show anyone your login information.
- Never share your Stake Account username with anyone.
- Use a strong password to deter hackers.
- Enable 2FA systems as soon as possible.
If you have any concerns regarding Stake account security, you may read more about it in the casino’s Privacy Policy. Likewise, you can contact customer support for further reassurances or to request services regarding account security. Some of the services available to you from Stake Casino’s agents are:
- Request to delete personal data.
- Request to update personal data.
- Contact a supervisor authority.
- Request temporary or permanent self-exclusion.
- Investigate suspicious activity.
The agent may ask for your cooperation to resolve any potential threat as quickly as possible. They can provide instructions on what to do on your end or simply request some information to verify account ownership legitimacy.
How can I contact Stake customer support for an account security issue?
Contacting customer support is made easy for your convenience. On desktop, open the menu on the upper left corner of the screen; on mobile, it’s located in the lower left. Scroll down to find the ‘Live Support’ link, which will open the live chat feature. It starts offering bot-operated responses first to give you quick links to any queries about security issues.
Use the ‘Search for Help’ text box to input the concerns you are having for matters related to login security. Type that, and the live chatbot will give you lists of related articles. Likewise, you can simply scroll down the list of categories and find the specific article you need.
If you need more in-depth assistance, then you should reach out to an agent. Click the ‘Messages’ part on the live support box then click ‘Send us a Message’. This will put you in touch with an agent who can hear you out and provide solutions live via messages. You can explain your situation and any troubleshooting steps you’ve already taken.
If the issue takes more than a day to resolve, the agent can create a support ticket for you. They can update this with a solution later or contact you again to continue the investigation. You can also create a support ticket by sending your queries via email. Attach a screenshot of the problem to the email to further help with the troubleshooting.
What should I do if I notice suspicious activity on my Stake Casino account?
Report any suspicious activity to Stake customer support immediately. Provide details on what you’ve noticed and why you think it’s a problem so an agent can help investigate the issue. Cybersecurity is a top priority, and you don’t have to face these concerns alone—Stake's support team is there to help ensure your account remains secure.
How to detect suspicious activities
Bad actors will always be interested in gaining access to your funds and personal information, especially in services like an online gambling website. However, these breaches are often subtle. The only way to detect them is if you practice these tips to monitor your Stake account security:
- Remember your balance before you log out, and then compare it when you log in.
- Stake Casino does not deduct cash from users’ accounts unless they’ve been inactive for four months. Therefore, your balance should be exactly the same as when you left it when you log out. If it’s changed, it’s a valid reason to suspect unauthorised activity using your Stake account.
- Check your Stake casino sessions.
- Stake records all the times that you logged into your account. It states which browser you’re using, the rough location of the device, and the IP address used to log in. This also states when it was last active. You can find this in your account settings page under the ‘Sessions’ tab.
- Review your transactions every week, even when you didn’t make one.
- The transaction history is the best record that can tell you if anyone made an unwanted withdrawal. It should only list the deposits and withdrawals you made. If there are items that you don’t remember, pull out your crypto wallet and banks to compare your transaction history with them. Look for a withdrawal in your Stake account that is not reflected in your wallet records.
- Pay attention to notifications sent to your email or phone number.
- Security alerts are sent to you through the contact information you provided upon sign-up. Always read all your notifications from Stake when they appear, including the promotions and announcements. Any of them can be a report for failed login attempts. Make sure to investigate any unusual notifications or alerts with Stake’s customer support immediately.
Fortunately, it’s next to impossible to breach Stake’s SSL security, and third-party payment providers require account verification. These are strong protective measures, but they are not foolproof.
Your device, for example, is vulnerable to attacks like remote access via a shared WiFi router. Thieves can also steal your smartphone and tinker with your accounts directly via that device. To prevent any of these from happening, you should also bolster the security of your smartphone by using password locks for the screens and apps.
What to do when suspicious activities are found
If you suspect that your account has been compromised, contact customer support immediately and request suggestions. Resetting your password and logging out of all devices will be one of the answers they can provide, but this might not fully resolve the issue. Consider some of the following solutions that Stake customer support can give:
- Temporary self-exclusion: This is an extreme solution as it completely blocks access to your account. It’s more than a Stake login security because it’s a responsible gambling decision. What makes this a good solution is that it also locks out your hacker, giving you time to recover your account and solve all issues before they withdraw.
- Track IP address: Banning their IP address prohibits all access from that unauthorised party. However, it can be worked around by changing service providers. The hacker/thief may be accessing your account using a VPN, but it’s still worth a shot. If it works, you can resolve your security issues without self-exclusion.
- Freezing of account balance: Propose this option to the customer support agent if you want to continue access to your Stake account but don’t want to risk your funds. This way, they can safeguard your positive balance while working on kicking out the hacker. Customer support can unfreeze them at your request.
All of the above-mentioned options are possible via Stake Casino’s terms and conditions. The casino reserves the right to manage a user’s account in their absence or under suspicion of illegal activity. That includes breach of Stake registration security, which you can report so they can act immediately.
How can I receive updates on Stake Casino security?
There are no settings to enable or disable newsletters from Stake. As soon as you register using your email address, newsletters, promotions and email alert will be delivered to your inbox. Stake keeps its messages brief and only focused on the important parts so you won’t be flooded with spam mail.
One of the most important security update is the ‘new session’ announcements. This lets you know that your account just logged in and is currently active in the casino. Ignore it if it’s you but if it’s not, then you must act fast and see where this session is from in the Sessions tab of your Stake account settings page.
Besides these messages, you can receive confirmation details for every action you make at Stake. That includes making deposits/withdrawals, resetting passwords, and invalid logins. It’s an automated feature, so you’ll receive the notifications as soon as they are prompted. Thus, you’ll detect suspicious activities with the help of this online casino account security system.
Frequently asked questions
Learn about the quick bits about Stake account security from these frequently asked questions:
Yes, because it shields your real location and IP address from bad actors trying to breach your data. However, this will create an inaccurate record of your session for record-keeping, so use VPN with caution.
No. It’s possible to do so, but it won’t be safe because every device where your account is logged in is an access point. You are vulnerable to each one, so it’s always better to log out. Keep only one device where Stake Casino is active to minimise data breaches.
Stake uses SSL technology to provide strong encryption for all transactions and data transfers. It shields the channel between your browser and the website, keeping hackers from intercepting or viewing your activities with Stake.
Yes. Report to customer support as soon as you notice any suspicious activities or data breaches. If you are reaching out through email, then you can provide screenshot evidence of your claim. The transaction history or session record lists are good indicators of suspicious activities, so you can take a screenshot of them.
Yes. The 2FA feature is not yet enabled when you register. You must activate it and link it to an authentication app you trust. Once set up, this will protect your account from all unauthorised logins moving forward.
Resetting your password is a good first move because it lets you log out of your account from all devices. After that, investigate your transaction and session records for more details to confirm your suspicions. If you can’t find evidence, take the opportunity to bolster your security. Contact customer services if you find evidence of an unauthorised login and request a solution.