Stake help center: Find what you need fast and easy
The Stake Casino help centre is your one-stop shop for all your online casino support needs. Whether you have questions about managing your account, making transactions, or anything related to your time with us, our Stake support team is here to help.
Explore our resources below to quickly get back to enjoying your favourite slots and table games, the immersive action of live dealer gaming, and the thrills of sports betting. Your satisfaction and enjoyment are our top priorities. Please don’t hesitate to contact our team with any questions or concerns.
Is Stake legal in Korea?
The legal status of online gambling in the country is much more complicated. South Korea has strict gambling laws that generally prohibit gambling, except for foreigners and overseas operators. So, many players opt for crypto casinos that work on the blockchain and accept cryptos like Bitcoin.
Korean players can enjoy Stake’s services since the government of Curaçao fully licences us. This allows us to operate in many countries, including South Korea. Under our licence, we operate in compliance with global gambling standards.
Stake Casino registration
Here’s the registration process for how you can create your user account:
- Visit the Stake Casino platform.
- Click ‘Register’ in the upper right corner of the website.
- Fill out the required fields and enter any applicable casino promo codes.
- You can also sign up by connecting your Facebook, Google, Line, or Twitch account.
- Agree to Stake’s terms and conditions to complete the sign-up process.
Account management
Find crucial details about managing your online casino account, updating personal data, and navigating your profile settings in Korean below:
Stake’s Vault feature
You can find the vault by going to your profile and clicking the vault icon. It’s built to keep your funds safe without worrying about transaction fees or blockchain delays.
Chat rooms
The public chat room is a unique feature at Stake, requiring a US$500 (₩694,530) wager. The crucial rules here are:
- No spamming, harassment, or offensive behaviour.
- Avoid sharing personal information about others.
- Using an alt account is prohibited.
- Refrain from typing in all capital letters to keep the chat clear.
- Don’t beg for loans, rains from rain-bot, tips, or coin doubling.
- Avoid using URL shortening services.
- Use the designated language channels.
Deleting your account
We can’t completely delete accounts for legal reasons, but we offer an alternative. If you want to close your account permanently, you can do a ‘Self Exclusion,’ blocking any access.
Linking an email to your Stake account
Verify your email address for added security. Go to ‘Profile’, click ‘Settings’, and then ‘General.’ You’ll see an option to resend the confirmation email there.
Activating the 2FA
To set up 2FA:
- Install Authy (recommended) or Google Authenticator on your device.
- Go to your profile on the Stake website. Click ‘Settings’ and then ‘Security’.
- Copy the listed code string into your authenticator app or scan the QR code.
- Enter the 2FA code generated on the app in the form.
- Go to your email and click on the link to activate the 2FA.
Keep your QR code and code string private to protect your account.
No access to email
If you’ve lost access to your account’s email, try to regain access first. If unsuccessful, email us at [email protected] from your new preferred email, and we’ll assist you further.
Forgotten your password
For users with verified emails, click ‘I forgot my password’ on the login page. Enter your email, and you’ll get a recovery email within minutes.
Lost your 2FA code
Email us at [email protected] from your linked account. We’ll start a 2FA recovery process where you must provide basic account details. Once verified, you’ll regain access to your account within 48 hours.
Accepted documents for proof of address
- Utility bill (electricity, water, gas, or rent)
- Bank or credit card statement
- Council tax, municipality bill, or government tax letter
- Official letter from your employer or university confirming your address (must be stamped and signed)
- Tenancy agreement
- The bank reference letter should be written in English and should include the following:
- Full bank contact details
- Your full name and address
- Date of account issuance and type
- Date of issuance of the letter.
Accepted documents for proof of identity
- International passport
- National ID card (both sides)
- Driving licence (both sides).
How to take a selfie with an identity document
Recover a lost account or verify your identity by submitting a selfie with your document. When taking this photo, follow these requirements:
- You’re in a well-lit area with a neutral background.
- Hold your ID next to your face with one hand, ensuring your face isn’t covered.
- Look straight at the camera.
- Avoid wearing any accessories.
- All text on the document is visible and readable.
- Don’t flip or mirror the document.
- The photo is in colour and of high quality.
- Save files in JPG or PNG formats.
Accepted documents for source of funds
- Salary
- Sales of investments/liquidation of investment portfolio/bonds
- Sale of property
- Inheritance
- Company sale
- Gift from family
- Lottery winnings
- Divorce settlement
- Loan
- Mining.
Stake Casino wallet
This Stake Casino help centre section delves into the common issues with payment methods, deposits, and withdrawals.
Credit card support
We don’t support deposits made via credit cards at the moment.
‘No payment methods configured’ error
Fiat transactions may be restricted due to local policies beyond Stake’s control. If you see this error, your country might not support fiat currency.
How to view fiat currencies
We offer a feature to display crypto values in their equivalent fiat amounts, helping you understand your playing amounts more clearly. Crypto prices fluctuate, so the fiat currency equivalent will vary accordingly.
Deposit JPY via e-wallets
- Complete the identity verification Level 2.
- Create a Vega Wallet account.
- Click ‘Wallet’ on the Stake website, then click the ‘Deposit’ button.
- Follow the instructions to make a deposit.
Deposit JPY via bank transfer
Remember to enter your bank transfer ID in the Requested Name field. If you forget to do this, your deposit won’t show up and must be processed manually. If you encounter difficulties with bank transfer deposits, it could be due to:
- Incomplete identity Verification Level 2
- The document submitted was not a Japanese passport or driver’s licence
- Different ID number than the one from your first deposit document.
Transferring less than the minimum for JPY bank transfers
If you transfer less than the minimum amount, it won’t show in your account. To request a refund, send a screenshot of the payment receipt to our live support team.
Fast bank transfer for JPY
Go to the ‘Deposit’ tab, select your bank from the list, and proceed to its online banking page. Enter your details and complete the process. If it doesn’t show up, contact support with proof of deposit.
Wager requirements
A message saying ‘Please wager before withdrawing’ means you need to bet the total deposited amount before you can withdraw. This rule applies to all deposits made in fiat currency.
Pending withdrawals
If your transaction shows as ‘Pending’, the payment provider is still processing it, and it might be completed within 24 hours.
Withdrawing via Vega Wallet
If you encounter issues withdrawing JPY via Vega Wallet, it may be due to:
- You’ve reached the daily withdrawal limit (five withdrawals in 24 hours)
- Your identity verification Level 2 is incomplete
- There’s no deposit record in the wallet
- Your Vega Wallet user ID is incorrect
- Wagering requirements haven’t been met.
Withdrawing via bank transfer
- Complete the identity verification Level 2.
- Click on ‘Wallet’, then select ‘Withdraw’.
- Follow the on-screen prompts to complete your transaction.
Once initiated, transactions cannot be cancelled, so ensure your banking details are correct.
JPY withdrawals returned to your account
The possible reasons for this are:
- Not entering the name in katakana
- Reversing the order of surname and first name
- Incorrect entry of the bank branch number or account number
- Incorrect entry of the 7-digit clearing number (4-digit bank code and 3-digit branch code)
- Selecting the wrong account.
Deposit using crypto
On the deposit page, select a supported currency to view your deposit address. Use this address as the destination in your crypto wallet or exchange. We currently support the following cryptos:
- Bitcoin (BTC)
- Ethereum (ETH)
- Litecoin (LTC)
- Dogecoin (DOGE)
- Bitcoin Cash (BCH)
- Ripple (XRP)
- Tron (TRX)
- EOS (EOS)
- Tether (USDT)
- Binance Coin (BNB)
- Cronos (CRO)
- USD Coin (USDC)
- ApeCoin (APE)
- Dai (DAI)
- Chainlink (LINK)
- The Sandbox (SAND)
- Shiba Inu (SHIB)
- Uniswap (UNI)
- Polygon (MATIC).
Buying crypto with Binance
- Make an account on Binance.
- Complete the Binance account verification.
- Buy your desired crypto. Enter the amount and card you want to use.
Buying crypto with Moonpay
Buy and deposit crypto directly using MoonPay in the ‘Buy Crypto’ menu. It’s the fastest and simplest way to fund your Stake account.
Depositing limits
Stake has no minimum or maximum deposit limits for any cryptos. Plus, we don’t charge any additional fees.
How to withdraw funds
- Go to your wallet and select the ‘withdrawal’ tab.
- Choose the coin you want to withdraw.
- Enter your wallet address.
- Enter your desired amount.
- Input the valid 2FA code or withdrawal code from your email.
- Complete the withdrawal request.
Each withdrawal has a minimum amount and a fee deducted from your balance.
How to withdraw using USDT
For MetaMask wallet users:
- Go to your wallet and select USDT to withdraw.
- Select ‘BSC’ as the network chain.
- Enter your MetaMask wallet address.
- Enter your desired amount.
- Input the valid 2FA code or withdrawal code from your email.
- Complete the withdrawal request.
Withdrawal limits
Crypto | Minimum amount |
BTC | 0.00003928 |
ETH | 0.00070433 |
LTC | 0.03065997 |
USDT | 2.50000000 |
XRP | 11.00000000 |
EOS | 2.45192716 |
TRX | 18.34042487 |
BNB | 0.00635485 |
USDC | 2.50000000 |
BCH | 0.00628903 |
DOGE | 16.29724947 |
APE | 1.20861187 |
BUSD | 2.50000000 |
CRO | 16.96731347 |
DAI | 2.50000000 |
LINK | 0.13241238 |
MATIC | 2.43306287 |
SAND | 3.92478780 |
SHIB | 74817.66615000 |
UNI | 0.19290646 |
As for withdrawal maximum limits, you can withdraw as much as you want.
Casino bonuses and promotion
We offer a variety of ways to earn players rewards, each with its own set of bonus terms and wagering requirements.
Stake Casino welcome offer
Our unique welcome offer involves a ‘redeem code system’ in your profile under ‘Settings’ and then ‘Proposal’. To activate, enter your affiliate referral code within 24 hours of account creation and click ‘Submit’. This enables your VIP Rakeback promotion, giving you 5% of the house edge back on all online casino game wagers as a VIP player.
Stake Casino bonuses
Bonus | Terms |
Daily rains, trivia, and roll hunts |
|
Weekly VIP and regular challenges |
|
Weekly sports challenges | Depends on the promotion |
Monthly bonuses |
|
VIP bonuses | A VIP Stake member |
Stake Casino VIP
When you join a VIP membership, you can enjoy exclusive benefits beyond playing fun games. These privileges include higher rakeback, reload bonuses, and bonus amounts.
To join, there are wagering requirements to ensure fair distribution of benefits and enhance the experience for players who deserve it the most.
| Level | Wagering requirement |
| Bronze | ₩13,875,400 |
| Silver | ₩69,377,000 |
| Gold | ₩138,754,000 |
| Platinum | ₩346,885,000 |
| Platinum II | ₩693,770,000 |
| Platinum III | ₩1,387,540,000 |
| Platinum IV | ₩3,468,850,000 |
| Platinum V | ₩6,937,700,000 |
| Platinum VI | ₩13,875,400,000 |
| Diamond | ₩34,688,500,000 |
| Diamond II | ₩69,377,000,000 |
| Diamond III | ₩138,754,000,000 |
| Diamond IV | ₩346,885,000,000 |
| Diamond V | ₩693,770,000,000 |
| Obsidian | ₩1,387,540,000,000 |
- Level-up bonuses: You can receive these from our support team or your VIP host each time you reach a new VIP level.
- Rakeback bonus (Bronze): Earn extra money on every bet, whether you win or lose. You get 5% of the house edge back for every casino bet you make at Stake.
- Weekly boost (Bronze): Calculated from your wagers over the past seven days.
- Monthly bonus (Bronze): Calculated from your wagers since the last monthly bonus.
- Reload (Platinum): Reach the Platinum VIP level to receive daily reload.
- VIP host (Platinum IV): Have your host to help with anything.
- Customised benefits (Diamond): Enjoy a range of personalised benefits tailored to enhance your experience on our platform.
About Stake
All our casino features are designed to be responsible and adhere to strict gambling regulations. Our help centre provides valuable details on casino limits.
Feel free to submit a Stake Casino inquiry through our support channels. Our friendly team is happy to address any questions to improve your experience.
Stake Casino betting ID
- Click on your profile, then ‘My Bet’.
- Click on the ‘Casino’ tab. Here, you’ll find a list of all previous bets you’ve made.
- Find the bet you’re looking for and copy its betting ID.
Stake Casino betting limits
For our in-house Stake Originals:
| Currency | Max bet | Max profit |
| JPY | 100 million (₩869,440,500) | 10 million (₩86,944,050) |
| BTC | 100 | 20 |
| ETH | 1,000 | 250 |
| LTC | 5,000 | 2,000 |
| USDT | 2 million | 1 million |
| XRP | 1 million | 150,000 |
| EOS | 100,000 | 50,000 |
| TRX | 10 million | 1.5 million |
| BNB | 500 | 200 |
| USDC | 200 million | 1 million |
| BCH | 1,000 | 100 |
| DOGE | 2 million | 500,000 |
| APE | 100,000 | 10,000 |
| CRO | 4 million | 400,000 |
| DAI | 500,000 | 50,000 |
| LINK | 100,000 | 10,000 |
| MATIC | 800,000 | 80,000 |
| SAND | 500,000 | 50,000 |
| SHIB | 40 billion | 4 billion |
| UNI | 70,000 | 7,000 |
The minimum bet amount for crypto is set in USD and must exceed US$0.00001 (₩0.014). The minimum bet amount for FIAT is 0.01, regardless of the currency.
Provable fairness
When playing our Stake Originals, you can trust our provably fair system to protect you from manipulation. We ensure every game is random and fair, allowing you to bet with peace of mind.
Reporting issues with game providers
| Provider | What to do |
| Evolution Gaming |
|
| Pragmatic Play Live | Access their 24/7 live chat from the in-game screen |
| Others |
|
Stake Casino Sportsbook
Stake’s sportsbook offers betting markets on Korean favourites like baseball and soccer. Our platform also features exciting live betting options, allowing you to wager on matches as they unfold.
Changing the betting odds
- Go to the footer of the Stake Casino website’s homepage.
- Look for the ‘Odds’ section and click on the arrow.
- Choose your preferred way to see the odds.
Sports bet ID
- Click on your profile, then ‘My Bet’.
- Click on the Sports tab. Here, you’ll find a list of all previous active and settled bets you’ve made.
- Find the bet you’re looking for and copy its betting ID.
Voided bets
When your bet is marked as ‘void’, it’s returned to your balance. In a multi-bet, if one selection is voided, its odds are counted as 1x. Reasons for voided bets can vary and will be explained to you.
Terms and conditions
If you need clarification on the legal policy outlined in our site terms, read this help centre section. Our user agreement also lists the expectations and guidelines for using Stake.
Affiliate
Becoming an affiliate means you earn a commission on every account registered using your link. Plus, you earn on every bet your referrals make on our platform.
Rewards
We love to offer bonuses and promotions that come with their terms. Any bonus credited to your account must be used under these guidelines.
Anti-money laundering
We prohibit using our services for illegal activities like money laundering or terrorist financing. To stay compliant and take appropriate action, we follow international laws and regulations, including those from the Financial Action Task Force (FATF), gaming trade groups, and the Curaçao Gaming Control Board.
Responsible gambling
We prioritise player protection and are mindful that some players might seek help managing their gambling habits. To empower you, we offer different responsible gambling tools. These include setting betting limits and even self-exclusion options with set restrictions.
Self-exclusion
Initiate the self-exclusion process by going to the ‘Responsible Gambling’ tab on the website and clicking the ‘Stake Smart’ section. Set your desired self-exclusion period within 24 hours.
Casino exclusion
You can choose a partial exclusion that blocks all casino games while allowing access to the sportsbook. Once set, this can’t be undone.
Gambling limits
Go to ‘Responsible gambling’, click ‘Stake Smart’, then ‘Gambling limit’. Pick the type of limit, the amount, and how long it will be active. Then, click ‘Add restrictions’ and wait up to 30 seconds for it to apply.
You can also use our monthly gambling calculator to manage your spending better. To use this, go to ‘Responsible gambling’ and click ‘Budget Calculator’.
How to contact Stake Casino support
Are you having an issue or question about our features and services? Our team is readily available to help.
Live chat support
- Click the headphones icon in the bottom right corner of the website.
- Select the ‘Message’ tab.
- Click ‘Send us a message’ to connect with a live representative.
- Type your message.
- A friendly support agent will be there shortly.
Email support
If you prefer a more detailed explanation or have a complex issue, email us at [email protected]. Include all essential details for a faster response.
Why Stake Casino is a safe and reliable crypto casino
Security, safety, and reliability are paramount for a trusted crypto casino experience. That’s why we offer exceptional casino support to address your concerns and keep your gameplay smooth. Here’s how our support benefits you:
Real-time support | Our team is available 24/7 to answer your questions and troubleshoot any issues. |
Multiple channels | We offer both live chat and email support, so you can choose the best method. |
Stake forum | Connect with other players, share experiences, and learn from each other on our Stake Community Forum. |
Gambling awareness | We promote safe and responsible gaming. If you have any concerns, our website has resources available to help. |
Fair Gaming | We use cutting-edge technology to ensure fair play on all Stake Original games. |
Stake Casino language support
One of the ways we achieve world-class casino gaming is through our extensive language support. You can navigate our platform in your preferred language for a better experience. This also includes the availability of customer support agents who can communicate in multiple languages. The following options are available:
- English
- Spanish
- Japanese
- Chinese
- Portuguese
- Russian
- French
- Deutsch
- Hindi
- Indonesian
- Korean
- Polish
- Turkish
- Vietnamese
- Finnish
- Arabic
You can easily adjust the language settings by clicking the world icon on the left side of the website.
Frequently Asked Questions (FAQs)
You need an email, username, password, birthdate, and phone number (optional) to activate 2FA.
We provide 24/7 customer support through our live chat function.
Stake offers customer assistance in English, Japanese, Portuguese, Russian, and Spanish. Even if your language isn’t on the list, our friendly agents will do their best to assist you in any way they can.
Stake provides local customer support for various countries. VIP members (Platinum IV and above) can also receive personalised assistance from their VIP host.
